What's New
Recent product updates and release notes. Newest first.
Promotions & discount codes
What changed. The agent can now mention your store’s active promotions, check whether a shopper’s coupon is valid, and — on Pro — issue a single-use discount code that copies the exact rules of a Shift4Shop promotion you designate. Private coupon codes can never be discovered just by asking.
Why it matters. Shoppers get instant, accurate answers about sales and coupons, and you can let the agent close hesitant buyers with a controlled discount — you set the strategy, the limits, and which promotion its codes clone.
Control whether the agent shares promotion end dates
What changed. A new Discount strategy setting lets you hide a promotion’s end date when it’s still far off — the agent calls it a limited-time offer instead of quoting the date, while promotions ending soon still show their real deadline.
Why it matters. Create honest urgency that helps close the sale, and the agent can never state an end date it wasn’t given.
Choose your agent’s tone of voice
What changed. A new Tone of voice picker in Customize lets you set how your agent speaks — Friendly, Casual, Professional, or Formal.
Why it matters. Your agent’s replies match your brand’s personality, without editing instructions by hand.
Learn more: Customize the look and copyOrder lookup now always requires the order number
What changed. When shoppers ask about an order, the agent verifies them with their order number plus either the email on the order or the billing ZIP. Email and ZIP alone are no longer enough.
Why it matters. Stronger protection for your customers’ order details — nobody can pull up an order without the order number.
Learn more: How order lookup worksGet help and share feedback right from your dashboard
What changed. A new Feedback & Support section lets you report a bug, share an idea, or ask our team a question without leaving your dashboard, and keep the whole conversation in one threaded view.
Why it matters. Open a request in a couple of clicks, get replies in your dashboard and by email, and see the status of every request at a glance.
Upload your logo and choose how the chat opens
What changed. You can now upload an agent avatar and a store logo for the chat widget, and pick how it opens — asking for name and email first, or showing quick answers and topics first and collecting details right before the agent replies.
Why it matters. Make the assistant look like your brand and match the opening to how you want shoppers to start — browsing or identifying first.
Learn more: Customize the look and copyA livelier typing indicator while the assistant works
What changed. While the agent prepares an answer, the chat now shows animated typing dots that turn into short status messages if the reply takes a little longer, instead of a static ellipsis.
Why it matters. Shoppers can tell the assistant is actively working on a complex question, so a longer answer no longer feels stuck.
Plans & self-serve billing
What changed. A new Plan & billing page shows your plan, your conversation usage, and lets you upgrade, downgrade, or cancel yourself across the Starter, Growth, and Pro plans.
Why it matters. Manage your subscription on your own, without waiting on us.
Learn more: What each plan unlocksLaunch the agent from anywhere
What changed. A new floating launcher lets shoppers open the agent from any page of your storefront with a small script embed — no dedicated support page required.
Why it matters. Help is one click away wherever a shopper happens to be.
Learn more: Launch the agent from anywhereAI Instructions Builder
What changed. Generate store-specific Instructions through a short guided interview, with live preview, per-section regenerate, version history, and reset-to-default.
Why it matters. Get well-written Instructions without writing them from scratch.
Learn more: Use the AI Instructions BuilderEcommerce tracking
What changed. A new add-on measures the orders your agent helps drive, attributed daily so you can read the results in your dashboard.
Why it matters. See the revenue impact of your support agent.
Learn more: What ecommerce tracking measuresRate and review agent answers
What changed. Give any agent reply a thumbs up or down and review flagged messages in the new QA Review panel under Training.
Why it matters. Spot weak answers and improve your agent over time.
Learn more: Review agent quality (QA Review)Live product answers
What changed. The agent reads live price and stock from your catalog and answers product questions with product cards — thumbnail, price, rating, and a link shoppers can act on.
Why it matters. Shoppers get accurate, up-to-the-minute product details in the chat.
Learn more: Turn on product answersCustom integrations
What changed. Connect the agent to your own tools and APIs with per-merchant connectors, including a share-a-link response mode.
Why it matters. Extend what the agent can look up and do for your store.
Learn more: What custom integrations areGoogle Doc knowledge sources
What changed. Add a published Google Doc or URL as a knowledge source, and longer documents are now read in full instead of being cut short.
Why it matters. Keep the agent’s reference material in the tools you already use.
Learn more: Add knowledge sourcesCRM ticket on handoff
What changed. When the agent can’t resolve a question, it opens a ticket in your Shift4Shop CRM with a department and ticket number and hands off honestly to your team.
Why it matters. Nothing falls through — your team picks up right where the agent left off.
Learn more: Open a CRM ticket on escalationMore release notes will appear here.
Copy this for each release. Keep entries short, customer-facing, and price-agnostic.
## YYYY-MM-DD — [Release title] Plan: [All plans | Growth & Pro | Pro] What changed: [one or two sentences in plain language] Why it matters: [the customer benefit] Learn more: [link to the relevant Help Center article]