What's New
Recent product updates and release notes. Newest first.
Plans & self-serve billing
What changed. A new Plan & billing page shows your plan, your conversation usage, and lets you upgrade, downgrade, or cancel yourself across the Starter, Growth, and Pro plans.
Why it matters. Manage your subscription on your own, without waiting on us.
Learn more: What each plan unlocksLaunch the agent from anywhere
What changed. A new floating launcher lets shoppers open the agent from any page of your storefront with a small script embed — no dedicated support page required.
Why it matters. Help is one click away wherever a shopper happens to be.
Learn more: Launch the agent from anywhereAI Instructions Builder
What changed. Generate store-specific Instructions through a short guided interview, with live preview, per-section regenerate, version history, and reset-to-default.
Why it matters. Get well-written Instructions without writing them from scratch.
Learn more: Use the AI Instructions BuilderEcommerce tracking
What changed. A new add-on measures the orders your agent helps drive, attributed daily so you can read the results in your dashboard.
Why it matters. See the revenue impact of your support agent.
Learn more: What ecommerce tracking measuresRate and review agent answers
What changed. Give any agent reply a thumbs up or down and review flagged messages in the new QA Review panel under Training.
Why it matters. Spot weak answers and improve your agent over time.
Learn more: Review agent quality (QA Review)Live product answers
What changed. The agent reads live price and stock from your catalog and answers product questions with product cards — thumbnail, price, rating, and a link shoppers can act on.
Why it matters. Shoppers get accurate, up-to-the-minute product details in the chat.
Learn more: Turn on product answersCustom integrations
What changed. Connect the agent to your own tools and APIs with per-merchant connectors, including a share-a-link response mode.
Why it matters. Extend what the agent can look up and do for your store.
Learn more: What custom integrations areGoogle Doc knowledge sources
What changed. Add a published Google Doc or URL as a knowledge source, and longer documents are now read in full instead of being cut short.
Why it matters. Keep the agent’s reference material in the tools you already use.
Learn more: Add knowledge sourcesCRM ticket on handoff
What changed. When the agent can’t resolve a question, it opens a ticket in your Shift4Shop CRM with a department and ticket number and hands off honestly to your team.
Why it matters. Nothing falls through — your team picks up right where the agent left off.
Learn more: Open a CRM ticket on escalationMore release notes will appear here.
Copy this for each release. Keep entries short, customer-facing, and price-agnostic.
## YYYY-MM-DD — [Release title] Plan: [All plans | Growth & Pro | Pro] What changed: [one or two sentences in plain language] Why it matters: [the customer benefit] Learn more: [link to the relevant Help Center article]