14
Troubleshooting & FAQ
Fix common issues and find quick answers fast.
14.1Start here: the dashboard debug toolsSomething isn't working and you want to diagnose it yourself, fast.14.2The agent gave a wrong or "I don't know" answerThe agent answered incorrectly, or said it didn't know something it should.14.3Lookups aren't workingOrder or product lookups are failing or returning the wrong thing.14.4CRM tickets aren't being createdGrowth & ProConversations or escalations aren't showing up as tickets in your CRM.14.5The agent isn't showing on my siteYou installed the agent but it isn't appearing for shoppers.14.6Frequently asked questionsQuick answers to common questions about how the agent works.