5
Order Status & Tracking
Verified order lookups, tracking, and what customers see.
5.1How order lookup worksYou want to understand how the agent verifies and returns order status before relying on it.5.2What customers seeYou want to know the shopper's experience when they check an order.5.3Test order lookup from your dashboardYou want to confirm order lookups work — before a shopper hits a problem, or to reproduce one they reported.5.4Fix "order not found" or a mismatched emailA shopper (or your own test) can't pull up an order that should exist.