Turn on product answers
You're on Growth or Pro and want the agent to answer product questions.
Available on Growth and Pro.Growth & Pro
This guide stays visible on every plan — the feature itself unlocks when your plan includes it. Compare plans.
Product answers are controlled by a capability toggle, so you decide when the agent starts answering price and stock questions. It only works when your plan entitles it and the toggle is on.
Steps
- Go to Integrations.
- Find the Product & stock lookup toggle and turn it on.
- The agent can now answer product questions and render product cards.
- Confirm with Test product lookup (see Test product lookup from your dashboard).
Turning this on also surfaces product-related guidance in your Instructions, so the agent knows how you want product questions handled.
Troubleshooting
- Toggle is greyed out → your plan doesn't entitle product answers → see What each plan unlocks.
- On, but no product answers → store connection lacks product read scope → run Test your store connection.