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1Getting Started
2Connect Your Store
  • Connect your store
  • What permissions we use and why
  • Test your store connection
  • Reconnect or update your credentials
  • Fix a failed store connection
3Add the Agent to Your Site
4Train Your Agent
5Order Status & Tracking
6Product AnswersGrowth & Pro
7Handoffs, Tickets & Records
8Conversations, Inbox & Quality
9Ecommerce TrackingPro
10Custom IntegrationsPro
11Plans, Limits & Billing
12Security & Privacy
13Troubleshooting & FAQ
14What's New
Help CenterConnect Your Store
2

Connect Your Store

Link your store so the agent can read orders and your live catalog.

2.1Connect your storeFirst-time setup, or you're switching the store the agent is connected to.2.2What permissions we use and whyYou want to know exactly what access the agent has to your store before connecting.2.3Test your store connectionYou just connected (or reconnected) your store and want to confirm it's working — or lookups suddenly stopped.2.4Reconnect or update your credentialsYou rotated your store credentials, changed platforms accounts, or need to fix a broken connection.2.5Fix a failed store connectionThe connection won't establish, or it worked before and now errors.
Other categories
Getting StartedAdd the Agent to Your SiteTrain Your AgentOrder Status & TrackingProduct AnswersHandoffs, Tickets & RecordsConversations, Inbox & QualityEcommerce TrackingCustom IntegrationsPlans, Limits & BillingSecurity & PrivacyTroubleshooting & FAQWhat's New
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