What each plan unlocks
You want to compare plans by feature, without pricing.
Every plan includes the core agent and support tooling. Higher plans add live product answers, CRM records, learning from your ticket history, revenue tracking, and custom connectors. For current pricing, see the Pricing page.
| Feature | Starter | Growth | Pro |
|---|---|---|---|
| AI agent + customer support page | ✓ | ✓ | ✓ |
| Training: store facts, Instructions, AI Instructions Builder | ✓ | ✓ | ✓ |
| Knowledge sources | ✓ | ✓ | ✓ |
| Topics & quick answers | ✓ | ✓ | ✓ |
| Verified order status & tracking | ✓ | ✓ | ✓ |
| Email handoff & transcripts | ✓ | ✓ | ✓ |
| Inbox, dashboard metrics, CSAT, 👍/👎 QA feedback | ✓ | ✓ | ✓ |
| Product answers (live price & stock, product cards) | — | ✓ | ✓ |
| Save conversations to CRM + open tickets on escalation | — | ✓ | ✓ |
| Learn from your CRM history (CRM Audit) | — | ✓ | ✓ |
| Ecommerce tracking (assisted conversations, revenue, AOV) | — | — | ✓ |
| Custom integrations (white-glove connectors) | — | — | ✓ |
Gated features stay visible in this Help Center with an "Available on…" callout, so you can always see what an upgrade adds.