Try it as a customer (Playground)
You want to test the live agent safely without affecting your metrics or shoppers.
The AI Agent Preview (the Playground), embedded in your dashboard, lets you chat with your agent exactly as a customer would — to check answers, tone, and topics after you make a change.
Steps
- Open your dashboard and find the embedded AI Agent Preview.
- Ask the questions your shoppers ask — order status, product questions, policies.
- Adjust your training based on what you see (facts, Instructions, knowledge, quick answers), then test again.