Try it as a customer (Playground)
You want to test the live agent safely without affecting your metrics or shoppers.
The Playground, embedded in your dashboard, lets you chat with your agent exactly as a customer would — to check answers, tone, and topics after you make a change.
Steps
- Open your dashboard and find the embedded Playground.
- Ask the questions your shoppers ask — order status, product questions, policies.
- Adjust your training based on what you see (facts, Instructions, knowledge, quick answers), then test again.