What we store and never store

We store the minimum needed to verify orders and keep useful records — and deliberately never store sensitive personal or payment data.

What we store

• Order identifiers and the customer email tied to a conversation (to verify orders and follow up).
• Conversation records — transcripts, status, counts, CSAT, and (on Pro) attributed order identifier and amount.
• The shopper's IP address and their country and state, shown to you in the Inbox so you can read a conversation in context and spot abuse. These are yours alone — they're never shown to the customer, and the IP is never sent to any location-lookup service.

What we never store

• Physical addresses, or any location finer than country and state — no city, postcode, or coordinates.
• Payment data (card numbers, payment details).
• Government IDs (SSNs and similar).

For attribution, only the order's identifier and amount are recorded — never address or payment information. Message contents are also purged on a schedule after transcripts are sent (see How long we keep conversation data).