Test order lookup from your dashboard
You want to confirm order lookups work — before a shopper hits a problem, or to reproduce one they reported.
The dashboard has an order lookup tester so you can run a real order and see exactly what the agent would return. It's owner-only and lives with your store integration.
Steps
- Go to Integrations. Under Check order status, expand Test order lookup.
- Enter a real order number and the email on that order.
- Run it. You'll see the same result the agent would return to a shopper.
- If it fails, the result shows why — use that to fix it (see below).
Troubleshooting
- A known-good order returns "not found" → store connection or scope issue → run Test your store connection.
- Right order, "email doesn't match" → the email entered isn't the one on the order → use the exact order email.